A TAXI driver taught me a million dollar l

题目内容：

A TAXI driver taught me a million dollar lesson in custome

r satisfaction and expectation. Inspiring speakers charge thousands of dollars to give his kind of training to corporate directors and staff. It cost me o nly a ＄12 taxi ride.

I had flown into Dallas just for the purpose of calling on a client. Time was important and my plan included a quick turn – around trip from and back to the airport. A clean taxi pulled up.

The driver rushed to open the passenger door for me and made sure I was comfortably seated before he closed the door. As be got in the driver’s seat, he mentioned that the neatly folded Wall Street Journal next to me for my use. He then showed me several tapes and asked me what type of music I would enjoy.

Well! I looked around for a

“Candid Camera!” Wouldn’t you? I could not believe the service I was receiving! I took the opportunity to say, “Obviously you take great pride in you work. You must have a story to tell.”

“You bet,” he replied, “I used to be in Corporate America. But I got tired of thinking my best would never be good enough. I decided to find my right position in life, somewhere I could feel proud of being the best I could be.

I knew I would never be a rocket scientist, but I love driving cars, being of service and feeling like I have done a full day’s work and done it well. I evaluated my personal property and, I became a taxi driver!

One thing I know for sure, to be good in my business I jus have to meet the expectations of my passengers. But, to be GREAT in my business, I have to EXEED the customer’s expectations! I like the sound of being ‘great’ better than just being ‘average’. ”

Did I tip him big time? You bet!

The taxi driver taught me a great life lesson: Go an extra mile when providing any service to others. And there is no good or bad job you can make any job good.

小题1:What lesson did the author learn from the taxi driver?

A．How to make the best use of time.

B．How to do better in the service business.

C．How to turn an interest into your career.

D．How to become a motivational speaker.小题2:Why did the author look around for a “Candid Camera”?

A．Because he was afraid he would be photographed in the cab.

B．Because he was worried what the driver could be up to.

C．Because he was amazed by the way the driver was treating him.

D．Because he wasn’t interested in the tapes offered by the driver小题3:It can be inferred from the story that .

A．the taxi driver couldn’t accept just being average

B．the author was anxious to get back to meet a client

C．when the author waited for a taxi at the airport, he was not in a rush

D．the taxi driver loved to play his favorite music during rides小题4:According to the story, the taxi driver .

A．was dissatisfied wit his present job

B．was once often reward

ed for being a model worker

C．enjoyed offering his customers more than they expected

D．was forced to become a taxi driver to support his family

最佳答案：

小题1:B小题1:C小题1:A小题1:C

答案解析：

略

考点核心：

人物传记类文章的文体特征：

人物传记是记叙文体的一种，主要描写某人的生平事迹、趣闻轶事、生活背景、个性特征、成长奋斗历程等，包含记叙文的时间、地点、人物、事件等要素。其特点是以时间的先后或事件的发展为主线，空间或逻辑线索贯穿文章始终，脉络清楚，可读性较强。